Terms of Service

1. The service

ParotHR is a multi-tenant software-as-a-service platform for employee records, payroll processing, leave and attendance management, recruitment, performance reviews, and B2B customer invoicing, currently available to businesses operating in Ghana, Nigeria, and Kenya. ParotHR is provided "as is" and we may add, change, or remove features from time to time as the product evolves.

2. Accounts and eligibility

You must provide accurate information when creating an account and keep your login credentials confidential. You are responsible for all activity that occurs under your account, including actions taken by users you invite into your organization's tenant. You must be authorized to act on behalf of the business you register.

3. Subscription, fees, and billing

Access to ParotHR is provided on a subscription basis. Fees, billing cycles, and payment terms are set out in your order form or account settings at the time of signup. Fees are billed in advance and are non-refundable except as described in our Refund & Cancellation Policy. We may change our pricing with reasonable advance notice; continued use of the service after a price change takes effect constitutes acceptance of the new pricing.

4. Payroll disbursement

Where you use ParotHR to disburse payslip payments, funds are transferred to the bank account or mobile money account your employees provide - each employee chooses their own payout method, subject to what our payment partner, Paystack, supports in that employee's country - and processed through Paystack. You are responsible for the accuracy of the account details and pay run figures you approve. We are not liable for delays or failures caused by incorrect account information, or by the failure of a bank, mobile money provider, or payment partner outside our control, though we will make reasonable efforts to flag and help resolve failed or stuck disbursements.

5. Customer invoicing

Where available on your plan, ParotHR lets you create and send invoices to your own customers, including invoice PDFs generated with your organization's uploaded logo. You are responsible for the accuracy of the invoices you create and for your own relationship and any dispute with the customers you bill - ParotHR is not a party to that transaction.

5. Your data and responsibilities

You retain ownership of the employee, payroll, and business data you input into ParotHR ("Customer Data"). You are responsible for:

• having the legal right to process the personal data of your employees and candidates within ParotHR, including any consents or legal bases required under applicable data protection law;
• the accuracy of payroll, leave, and statutory information you enter or approve;
• managing the roles and permissions granted to users within your organization's tenant.

How we handle Customer Data, including personal data of your employees, is described in our Privacy Policy.

7. Acceptable use

You agree not to:

• use ParotHR to process data you are not legally authorized to process;
• attempt to access another tenant's data or bypass tenant isolation or access controls;
• reverse engineer, resell, or use the service to build a competing product, except as expressly permitted in writing;
• interfere with the operation or security of the service.

8. Intellectual property

ParotHR, its underlying software, and all related trademarks are owned by Baffour & Egyir Ringlife LTD. These Terms grant you a limited, non-exclusive, non-transferable right to use ParotHR for your internal business purposes during your subscription term - no other rights are granted.

9. Service availability

We aim to keep ParotHR available and reliable, but we do not guarantee uninterrupted access. Planned maintenance, third-party outages (including our payment, email, and infrastructure providers), and events outside our reasonable control may affect availability.

10. Limitation of liability

To the maximum extent permitted by law, ParotHR is not liable for indirect, incidental, or consequential damages arising from use of the service. Our total liability for any claim arising out of these Terms or your use of ParotHR is limited to the amount you paid us for the service in the twelve months preceding the claim. Nothing in these Terms limits liability for fraud, wilful misconduct, or anything that cannot be limited under Ghanaian law.

11. Termination

You may cancel your subscription at any time in accordance with our Refund & Cancellation Policy. We may suspend or terminate access if you materially breach these Terms, including non-payment, and the breach is not corrected within a reasonable period after notice.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or an in-app notice) before the changes take effect. Continued use of ParotHR after changes take effect constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of Ghana, without regard to its conflict of law principles.

14. Contact

Questions about these Terms can be sent to support@parothr.com or by post to Baffour & Egyir Ringlife LTD, 10 Benin St. GC-000-6098, Ghana.