Refund & Cancellation Policy

1. Subscription billing

ParotHR is billed in advance on a recurring basis (monthly or annually, depending on the plan you select at signup). Your subscription renews automatically at the end of each billing cycle unless you cancel before the renewal date.

2. Cancelling your subscription

You may cancel your subscription at any time by contacting support@parothr.com, or through your account settings where self-service cancellation is available. Cancellation takes effect at the end of your current billing cycle - you retain access to ParotHR until that date, and you will not be charged for the following cycle.

3. Refunds

Because ParotHR provides ongoing access to a live software platform rather than a one-time delivered good, refunds are handled as follows:

• Billing errors - if you were charged in error (for example, charged twice for the same cycle, or after a cancellation that should have taken effect), we will correct the charge and issue a full refund of the erroneous amount.
• Service issues - if a sustained service outage or defect materially prevented you from using ParotHR during a paid period, contact support and we will assess the issue and may issue a partial or full refund or service credit at our discretion.
• Change of mind - fees already paid for a current billing cycle are otherwise non-refundable, but you will not be charged again once your cancellation takes effect.

Approved refunds are returned to the original payment method within a reasonable period, typically within 10 business days.

4. Payroll disbursements

This policy covers ParotHR's own subscription fees. It does not cover payroll funds you disburse to your employees through ParotHR - those transfers are between you and your employees via our payment partner, and any dispute about a specific payroll payment should be raised with our support team so we can help trace and resolve it.

5. Data after cancellation

After cancellation, we retain your Customer Data for a reasonable period in case you wish to reactivate your account, and thereafter in line with our data retention practices described in our Privacy Policy. You can request export or earlier deletion of your data by contacting support.

6. Contact

For billing questions, cancellations, or refund requests, contact support@parothr.com.