Frequently asked questions

ParotHR is live in Ghana, Nigeria, and Kenya today. Payroll in each country is calculated in the local currency (GHS, NGN, KES) with that country's statutory deductions - SSNIT and PAYE in Ghana, PAYE with pension and NHIS in Nigeria, and NSSF with PAYE in Kenya - applied automatically.

Book a demo or request access from the homepage. Once your account is provisioned, you set up your organization, add your employees, and every module - payroll, leave, performance, recruitment - already has what it needs to run.

Yes. A single tenant can hold several organizations, each with its own admin if you need one, while payroll, employee records, and reporting stay scoped correctly to each organization.

Once a pay run is approved, ParotHR disburses payslip payments to each employee through our payment partner, Paystack - by bank transfer or mobile money, whichever the employee has set as their own payment method, since mobile money is how a lot of people across Africa actually get paid day to day. Every transfer is tracked to completion, and any failed or stuck disbursement is flagged for follow-up rather than silently dropped.

Yes. Each employee sets their own payout method - bank account or mobile money - in their payment details. Availability follows what our payment partner supports in each country: in Ghana an employee can choose either bank transfer or mobile money, in Kenya payouts go through mobile money, and in Nigeria they go through bank transfer.

ParotHR supports separation of duties on payroll: a Payroll Officer role can prepare and process a pay run, while approving it and releasing payment is reserved for a Payroll Manager or Tenant Admin. You choose how strict that separation is for your team.

Statutory reference data - tax bands, SSNIT/NSSF rates, and similar figures - is maintained centrally and kept current, so a rate change is reflected in your next pay run without you having to update anything yourself.

Every tenant's data is isolated at the database layer using row-level security, not just filtered in application code. One tenant's employees, payroll records, and documents are never reachable from another tenant's account.

Yes. Access is role-based, from a platform-wide administrator down to an admin managing a single organization’s employees. Roles like HR Manager, Payroll Manager, Payroll Officer, and Organization Admin each get exactly the permissions that role needs, nothing more.

Yes, MFA is available on every account, and every sensitive change made in the system is recorded in an audit trail of who did what and when.

ParotHR is billed as a subscription. See our Refund & Cancellation Policy for details on billing cycles, cancellation, and refund eligibility.

Yes - separately from your ParotHR subscription, you can bill your own customers directly from the platform. Every invoice PDF carries your organization's own logo, so the invoices you send out look professionally branded rather than generic.

Email support@parothr.com and our team will get back to you. If you’re a platform administrator, in-app notifications also surface delivery failures and stuck payroll disbursements as they happen.